Learning from mistakes
managerEveryone can make a mistake once, that’s totally fine. Repeating mistakes is unacceptable. Correction of Errors (COE) is the name Amazon gives it’s mechanism for correcting errors. Microsoft uses the term Root cause analysis (RCA), it’s the same concept. This mechanism originated with service outages but can be applied for any “error”, like missing your sons kindergarden graduation, or getting fired.
Why COEs
Sections and questions
Additional Context
What is the customer impact
What was the impact?
What is the Timeline?
How did you notice it?
How did you mitigate it?
What was the root cause?
5 Whys
What did you learn
What are you going to do so it doesn’t happen again
FAQ
Is it worth the cost?
How to ensure they are happening?
Per company differences?
Should I use this beyond service outages?
Related Reading
- I.M. Wright equivelant post
- COE Template
- COE on being fired
- Overcoming fear of failure